Terms & Conditions

LAST UPDATED: 2023-05-25

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.venseq.co.za website (the “Service”) operated by Venseq Automotive Services (Pty) Ltd (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

DESCRIPTION OF OUR SERVICE

Our Service enables you to access useful content as well as shop for and purchase batteries in its widest range

REGISTRATION PROCESS

Visitors (guests) and registered users may order and purchase products (and services) through our Service. In order to register as a user you will, through the registration process, be prompted to provide login details as well as submit certain personal Information.

The provisions pertaining to the processing of your personal Information are set out more fully in our Privacy Policy.

In the event of a user being of the view that their login details are being used by someone else, please contact us immediately.

PURCHASE OF PRODUCTS OR SERVICES

The products or services selected for purchase together with the individual price thereof shall be reflected in the visitor’s or user’s shopping cart.  The price of each of the products or services shall automatically be tallied in the cart, as a total.

The cost of delivery of the products or services shall also be included in the total comprising the visitor’s or user’s shopping cart.

PAYMENT

Payment may be made in one of the following manners:

Credit Card/Debit Card – where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the products or services will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying for the products or services. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Service.

Products or services will only be made available or rendered once payment has been received into our banking account.

IMAGES AND CONTENT

Disclaimer: Image Representation and Product Variation

We strive to provide our customers with accurate and detailed information about our products. We understand the importance of visual representation in making purchase decisions, and we make every effort to present high-quality images that closely resemble the actual products we offer.

However, we would like to emphasise that the images displayed on our website are for illustrative purposes only and may not always perfectly match the delivered product. There are several factors that contribute to potential variations between the image and the actual item you receive. These factors include, but are not limited to:

  1. Display Discrepancies: Please note that the colours and visual appearance of products may vary slightly.
  2. Product Updates and Enhancements: Manufacturers often update or enhance their products, including packaging, labeling, or design elements. As a result, the product you receive might have minor differences compared to the images shown on our website. We assure you that any changes will not affect the quality, functionality, or performance of the product.
  3. Product Packaging: The packaging shown in the images is meant to represent the general appearance and branding of the product. However, due to periodic updates or changes made by the manufacturer, the packaging you receive might differ from the one depicted. Rest assured, the contents and quality of the product remain unchanged.

We highly recommend that you carefully read the product descriptions, specifications, and any additional information provided to ensure that you have a comprehensive understanding of the item you are purchasing. If you have any specific concerns or questions about a particular product, please feel free to contact us and we will be more than happy to assist you.

DELIVERY OF GOODS

The Goods shall be delivered to you as the customer through the services of a courier of our selection:

  1. The Goods shall be delivered to the customer (User) at the address selected during the payment process.
  2. The Goods shall be delivered, where possible on a Business Day, but this shall depend on the courier company.
  3. Any additional charges that may be levied in respect of the delivery of the Goods or forced return of the shall be for the User’s account.
  1. We shall endeavour to have the Goods delivered to you within five days of payment being received by us. However, we shall not be held liable for any late deliveries attended to.
  2. Our obligation to provide the Goods to you is fulfilled upon delivery thereof.  We are not responsible for any loss or unauthorised use of the Goods after provision thereof to you.
CIRCUMSTANCES IN WHICH RETURNS AND/OR EXCHANGES ARE ALLOWED

We permit returns and/or exchanges in the following instances:

  1. The incorrect product has been delivered to you.
  2. The product delivered to you is damaged or defective.
TERMS FOR A RETURN OR EXCHANGE
  1. Customers (Users) have 7 days from the date of delivery to request a return or exchange.
  2. Items must be returned in their original, unused condition, with all original packaging intact and tags still attached.
  3. Customers are responsible for paying for return shipping costs to the following address: 76 Monument Road, Kempton Park
  4. Refunds will be issued to the original payment method once the returned item has been received and inspected.
  5. Exchanges will be processed once the returned item has been received and inspected.
  6. Custom made or final sale items are not eligible for return or exchange.
  7. Any item that is returned in a condition that is not in line with the above policy will not be accepted and will be returned to the customer at their expense.
  8. If you receive a damaged item, please Contact Us within 24 hours of delivery to request an exchange or refund.
INTELLECTUAL PROPERTY

The Service and its original content, features and functionality are and will remain the exclusive property of Venseq Automotive Services (Pty) Ltd. The Service is protected by copyright, trademark, and other laws of the Republic of South Africa. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Venseq Automotive Services (Pty) Ltd.

LINKS TO OTHER WEBSITES

Our Service may contain links to third party web sites or services that are not owned or controlled by Venseq Automotive Services (Pty) Ltd.

Venseq Automotive Services (Pty) Ltd has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Venseq Automotive Services (Pty) Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

INDEMNIFICATION

You agree to defend, indemnify and hold harmless Venseq Automotive Services (Pty) Ltd

and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, or b) a breach of these Terms.

LIMITATION OF LIABILITY

In no event shall Venseq Automotive Services (Pty) Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, wrongdoing (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

DISCLAIMER

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Venseq Automotive Services (Pty) Ltd its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

EXCLUSIONS

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

CHANGES

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorised to use the Service.

CONTACT US

If you have any questions about these Terms, please Contact Us.