Returns & Exchanges

LAST UPDATED: 2023-01-16

DELIVERY OF GOODS

The Goods shall be delivered to you as the customer through the services of a courier of our selection:

  1. The Goods shall be delivered to the customer (User) at the address selected during the payment process.
  2. The Goods shall be delivered, where possible on a Business Day, but this shall depend on the courier company.
  3. Any additional charges that may be levied in respect of the delivery of the Goods or forced return of the shall be for the User’s account.
  1. We shall endeavour to have the Goods delivered to you within five days of payment being received by us. However, we shall not be held liable for any late deliveries attended to.
  2. Our obligation to provide the Goods to you is fulfilled upon delivery thereof.  We are not responsible for any loss or unauthorised use of the Goods after provision thereof to you.

 

CIRCUMSTANCES IN WHICH RETURNS AND/OR EXCHANGES ARE ALLOWED

We permit returns and/or exchanges in the following instances:

  1. The incorrect product has been delivered to you.
  2. The product delivered to you is damaged or defective.

 

TERMS FOR A RETURN OR EXHANGE
  1. Customers (Users) have 7 days from the date of delivery to request a return or exchange.
  2. Items must be returned in their original, unused condition, with all original packaging intact and tags still attached.
  3. Customers are responsible for paying for return shipping costs to the following address: 76 Monument Road, Kempton Park
  4. Refunds will be issued to the original payment method once the returned item has been received and inspected.
  5. Exchanges will be processed once the returned item has been received and inspected.
  6. Custom made or final sale items are not eligible for return or exchange.
  7. Any item that is returned in a condition that is not in line with the above policy will not be accepted and will be returned to the customer at their expense.
  8. If you receive a damaged item, please Contact Us within 24 hours of delivery to request an exchange or refund.
CONTACT US

You can also Contact Us for technical assistance before making a purchase.